Privacy Policy

This Privacy Policy explains how Petlyra LLC ("Petlyra", "we", "us") collects, uses, and protects your personal information when you visit our website or place an order. We are based at 7901 4th St N, STE 300, St. Petersburg, FL 33702, United States.

1. Information we collect

When you place an order or contact us, we collect your name, shipping and billing address, email address, phone number (optional), and order details. Payment information is collected and processed directly by our payment providers — we do not see or store your full card number. When you browse the site, we also collect device and usage data through cookies and similar technologies.

2. How we use your information

• To process, fulfill, and deliver your orders
• To send order confirmations, shipping updates, and customer support replies
• To send marketing emails, where you have agreed to receive them
• To improve our products, website, and customer experience
• To prevent fraud and keep the store secure

3. Cookies

We use cookies to keep your cart working, understand how the site is used, and measure our marketing. You can control or disable cookies in your browser settings, though some features may not work as well without them.

4. Sharing your information

We only share your information with trusted providers who help us run the store — such as our e-commerce platform (Shopify), payment processors, shipping carriers, and email tools. We do not sell your personal information. We may also disclose information if required by law.

5. Email marketing

If you opt in, we may send you product news and offers. You can unsubscribe at any time using the link in any email, or by contacting us.

6. Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email Contact@petlyra.com.

7. Data retention and security

We keep your information only as long as needed to fulfill orders and meet legal and accounting requirements. We use industry-standard safeguards to protect it, though no method of transmission over the internet is completely secure.

8. Children

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version always applies and takes effect when posted on this page.

10. Contact us

For any privacy question or request, email Contact@petlyra.com.